Support

Momentbound is built by a small team in Norway. Email is the fastest way to reach us — there is no phone line, and we would rather answer properly than quickly.

Where to write

Using the right address gets your message to the person who can act on it. If you are unsure, general support is always a safe start.

support@momentbound.app: Anything about your account, albums, uploads, or billing.We reply within 2 business days. If you think someone has taken over your account, say so in the subject. We acknowledge account-compromise reports within 24 hours.
privacy@momentbound.app: Access, correction, deletion, portability, or any other data protection request. Also write here to ask us to remove photos of you or of your child from someone else’s album.We acknowledge your request within 3 business days and respond within one month. We tell you if we need longer. For a removal request, tell us what to remove — we do not ask you to prove who you are.
abuse@momentbound.app: Illegal or abusive content. Include the URL or identifier, what is wrong with it, and how to reach you.We acknowledge serious reports within 24 hours. If someone is in immediate danger, contact local emergency services first. You can also report content from inside the app without an account.
security@momentbound.app: Security vulnerabilities. Please report them to us rather than publishing them, and give us a reasonable chance to fix the issue first.We acknowledge security reports within 24 hours.

Common things

Deleting your account

You can delete your account from Settings in the app, or from this page if you cannot sign in. If you own a library that other people are in, transfer it first — otherwise deleting your account would destroy their media too.

Getting a copy of your data

Settings → Your data, in the app or on the web. We build a downloadable archive of your media and album information and email you when it is ready. The link expires after 24 hours; you can request another.

Someone shared a link with me and it stopped working

Invite links expire, and the person who created one can revoke or rotate it at any time. Ask them for a fresh link — we cannot restore a revoked one for you, by design.

What you can upload

Photos and videos in these formats: JPEG, PNG, WebP, MP4, and MOV. One file can be up to 4 GB, and there is no limit on how long a video runs. RAW photos and HEIC are not supported yet, so an iPhone set to keep originals may need “Most Compatible” in iOS Camera settings. Anything else is refused before the upload starts, so you never wait through a transfer that cannot succeed.

Removing photos of you or your child

Write to privacy@momentbound.app and tell us what to remove. We do not ask you to prove that you are the parent or that you are in the photo — removal only hides media, so there is nothing to gain by asking on someone else’s behalf. We tell the album owner what we removed and why, but not who asked. If a photo is illegal or someone is being harmed, use the abuse address instead.

Location in photos

Photos often carry GPS data. We read it to place them on maps, and album owners choose how precisely locations appear to guests. We strip location and other camera metadata from the copies we serve.

Policies

Tollånes Development · 4639 Kristiansand, Norway · Org. no. 836547152